HAVANOA
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Privacy Policy

Privacy Policy

Introduction

At HAVANOA, protecting your personal data is a priority. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, including our AI Property Concierge.

1. Data We Collect

We collect the following information:

  • Contact details you choose to provide: first name, WhatsApp or phone number, and email address if you supply one.
  • Details of your property search, where you provide them: preferred locations, property type, number of bedrooms, budget and currency, purchase purpose, and purchase or travel timeline.
  • The content of your requests to our AI Property Concierge, including the properties shown to you, the properties you open or save, and a summary of the conversation.
  • Browsing and source data: pages visited, referring website, campaign parameters, IP address and cookies, used to improve the service and to understand where enquiries come from.

You are not required to provide contact details to browse the site or to use the AI Property Concierge to search properties. Contact details are requested only when you ask us to follow up, for example to arrange a viewing or to receive a full selection.

2. How We Use Your Data

Your data is used to:

  • Respond to your enquiry and provide information about properties.
  • Match your request to properties available through HAVANOA.
  • Put you in contact with an appropriate adviser or partner agent.
  • Improve our website and services.

3. Service Providers

We use third-party services to operate the website and handle enquiries. These providers process data on our behalf and are not permitted to use it for their own purposes:

  • Airtable, used as our customer relationship database to store enquiries.
  • n8n, used to process and route enquiries between our systems.
  • Telegram, used to notify the adviser assigned to your enquiry.
  • MailerLite, used for newsletter subscriptions where you have signed up.
  • Google Analytics and Google Tag Manager, used for website measurement.
  • Our website hosting provider.

4. Sharing With Partners

Separately from the service providers above, your enquiry may be shared with real-estate professionals and, where relevant to your request, legal or company-formation partners, so that they can respond to you. We do not sell or rent your information to third parties.

5. International Transfers

HAVANOA operates in Thailand and Indonesia. Your data may therefore be processed outside your country of residence, including in those countries, and by the service providers listed above.

6. Data Security

We implement technical and organisational measures to protect your data against unauthorised access, modification, or disclosure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to the processing of your data for marketing purposes.
  • Withdraw your consent at any time, where our processing is based on your consent.

Depending on where you live, additional rights may apply, including under Thailand’s Personal Data Protection Act (PDPA) and, for residents of the European Economic Area, the General Data Protection Regulation (GDPR). To exercise any of these rights, or to raise a concern, please contact us at office@twinsestateasia.com.

8. Retention

We keep enquiry data for as long as needed to respond to your request and to maintain our records of the enquiry. You may ask us to delete your data at any time using the contact address above.

9. Changes

We reserve the right to modify this Privacy Policy. Any changes will be posted on this page.

10. Contact

For any questions regarding this policy, please email us at office@twinsestateasia.com.